Multilingual Customer Service Representative

2 days ago


Durham, Durham, United Kingdom MTrec Commercial Full time

Job Title: Korean Speaking Representative

About the Role:

We are seeking a highly motivated and skilled individual to join our team as a Korean Speaking Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through phone and email communications.

This is an exciting opportunity to work with a dynamic and culturally diverse team, where you will have the chance to develop your skills and grow with the company. Our ideal candidate will have excellent communication skills, both in Korean and English, and a strong ability to build rapport with customers.

Key Responsibilities:
  • Conduct calls to generate high-quality leads in Korean and English.
  • Research contacts and consider their requirements prior to communication.
  • Acquire knowledge of product features and applications and utilize this information efficiently within communication.
  • Understand customer needs and react accordingly.
  • Maintain organized and detailed records of customer interactions.

You will be working as part of a team, supporting colleagues and delivering a very high standard of quality and professionalism at all times.

The successful candidate will be available to work Monday to Friday 6am - 10am.

This role offers a competitive salary of £25,000 - £35,000 per annum, depending on experience, plus benefits including flexible working hours and continuous training and development opportunities.



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