Customer Service Representative

7 days ago


Durham, Durham, United Kingdom MTrec Commercial Full time
About the Role

We are seeking a highly motivated and dedicated Korean Speaking Customer Experience Specialist to join our team at MTrec Commercial. As a key member of our customer service team, you will be responsible for conducting calls to generate high-quality leads in Korean and English, researching contacts and considering their requirements prior to communication, and acquiring knowledge of product features and applications.

The ideal candidate will have full Korean and English fluency, exceptional communication skills, a positive attitude, and result-driven mindset. You will work closely with colleagues to deliver a very high standard of quality and professionalism at all times.

Salary Range: £28,000 - £35,000 per annum (dependent on experience)

Job Description
  • Conduct calls to generate high-quality leads in Korean and English
  • Research contacts and consider their requirements prior to communication
  • Acquire knowledge of product features and applications
  • Understand the needs of prospective customers and react accordingly
  • Maintain organised and detailed records of customer interactions
  • Support colleagues and work as a team
  • Deliver a very high standard of quality and professionalism at all times

Key Skills and Qualifications:

  • Full Korean and English fluency
  • Exceptional communication skills
  • Positive attitude and result-driven mindset
  • Good team and interpersonal skills
  • Confidence to direct the course of a conversation and handle objections
  • Well-organised and conscientious, with excellent attention to detail


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