IT Support Team Lead
1 month ago
Job Title: Service Desk Team Lead (EMEA)
Location: Central London (5 days onsite ideally, 4 days some weeks)
Contract Duration: 6 months, with a view to convert to permanent
IR35 Status: Inside IR35 | Rate: £175 per day
Job Overview:
The Service Desk Team Lead will manage a regional team to provide first-class IT support, focusing on both business-as-usual (BAU) operations and strategic in-house projects, including office expansions, security, and infrastructure. This is a hands-on leadership role, ensuring efficient ticket management, technical issue resolution, and support delivery across the EMEA region.
Key Responsibilities:
- Lead the EMEA Service Desk team, fostering a collaborative and supportive work environment.
- Manage the resolution of incidents and service requests, ensuring all tickets are logged, tracked, and resolved efficiently using Zendesk.
- Support ongoing in-house projects including office expansion, security, and infrastructure initiatives.
- Ensure seamless IT operations across the region, with a focus on BAU tasks and long-term strategy.
Requirements:
- Proven experience leading a Service Desk or IT support team within EMEA.
- Strong knowledge of Microsoft technologies including Azure, Intune, Teams, Outlook, SharePoint, and experience with managing Windows laptops and mobile devices (MDM).
- Hands-on experience with incident management platforms (Zendesk preferred).
- Team-centric leadership approach - focused on supporting and collaborating with team members, not overly demanding in terms of leadership style.
Additional Information:
- This role requires you to be based on site in London 5 days a week (some flexibility for 4 days per week on occasion).
- You will play a critical part in supporting a global business during its expansion phase.
-
Care Support Team Lead
7 days ago
London, Greater London, United Kingdom Creative Support Ltd Full timeWe are seeking two proactive and compassionate individuals to take a lead in providing person-centered care and support to our service users. Our Harrow location offers a rich and culturally diverse environment, which we encourage you to embrace.You will work closely with the Extra Care Registered Manager to ensure an empowering service that meets the needs...
-
Mental Health Support Team Lead
7 hours ago
London, Greater London, United Kingdom Hestia Housing Support Full timeAbout the JobThis Mental Health Support Team Lead role is an excellent opportunity to join Hestia Housing Support and make a real difference in the lives of our service users. You will be responsible for supporting the Team Manager in the day-to-day running of our Coxley House Registered care home and contributing to the development of our service users'...
-
Lead Landscape Architect
1 month ago
London, Greater London, United Kingdom Lead Careers Full timeJob Title: Principal Landscape ArchitectWe are seeking a highly experienced Principal Landscape Architect to join our team at Lead Careers. As a key member of our Landscape and Urban Design Team, you will be responsible for leading and managing large-scale projects, working closely with clients and stakeholders to deliver high-quality results.Key...
-
Executive Chef Team Lead
7 days ago
London, Greater London, United Kingdom TEAM Full timeJob Title: Executive Chef Team Lead - Culinary Operations ManagerAbout the Company: Our team is a growing culinary force, committed to delivering exceptional dining experiences. We value innovation, teamwork, and quality in every aspect of our operations.Salary: $65,000 - $85,000 per year, based on experience and qualifications.Job Description:We are seeking...
-
Audit Team Lead
3 weeks ago
London, Greater London, United Kingdom Reha Team Hannover Full timeAbout the RoleWe are seeking a highly skilled Audit Assistant Manager to join our team at Reha Team Hannover. As a key member of our audit team, you will play a vital role in delivering high-quality audit services to our clients.Key Responsibilities:Supervise and coach junior members of staff in audit teams.Work with clients to understand their business...
-
Senior Landscape Design Lead
1 month ago
London, Greater London, United Kingdom Lead Careers Full timeJob Title: Principal Landscape ArchitectCompany: Lead CareersLocation: London, United KingdomJob Type: Full-timeAbout the Role:We are seeking a highly skilled Principal Landscape Architect to lead project teams on diverse infrastructure schemes, masterplanning, and public realm design. The ideal candidate will have a degree in Landscape Architecture,...
-
Activities Team Lead
3 weeks ago
London, Greater London, United Kingdom Nursery Team, Nurse Seekers Ltd Full timeJob Title: Activities Team LeadWe are seeking an experienced and dedicated Activities Team Lead to join our team at Nursery Team, Nurse Seekers Ltd. As an Activities Team Lead, you will be responsible for planning and delivering social and recreational activities for our residents, promoting a sense of community and well-being.About the Role:The ideal...
-
Culinary Team Lead
4 days ago
London, Greater London, United Kingdom The Ivy - Team Member Full timeCareer Opportunity at The IvyAre you looking for a new challenge in a dynamic and fast-paced kitchen environment? As a Senior Chef de Partie, you will play a key role in delivering exceptional food and service to our discerning guests.Your Responsibilities:You will be responsible for:Preparing and presenting dishes to the highest standardsWorking closely...
-
London, Greater London, United Kingdom Lead Careers Full timeWe are seeking a seasoned Project Leader to join our multidisciplinary consultancy as a Lead Principal Landscape Architect.Company OverviewOur client is a large consultancy with offices throughout the UK and overseas, offering a wide range of projects in various sectors.Salary and BenefitsA competitive salary of £45 - £55K per annum, alongside a generous...
-
Digital Marketing Strategist
1 week ago
London, Greater London, United Kingdom Support Team Full timeAbout UsLane7 is the market leading boutique bowling and gaming business in the UK, with multiple venues across the country, Berlin and Ireland. We're a dynamic team looking for a passionate Digital Marketing Strategist to join us.As a key member of the Marketing team, you'll be responsible for driving brand awareness and conversion through engaging...
-
Front of House Team Lead
2 weeks ago
London, Greater London, United Kingdom The Delaunay Team Full timeThe Delaunay Team is seeking a skilled Front of House Team Lead to join our team in Covent Garden.About the Role:We are looking for an experienced Front of House professional to lead our team and provide exceptional service to our guests. As a Front of House Team Lead, you will be responsible for supervising the reception desk, ensuring all guests are...
-
Dermatology Clinical Team Lead
3 weeks ago
London, Greater London, United Kingdom 18 Week Support Full timeLead Dermatology Nurse Position at 18 Week SupportAs a leading provider of insourcing services to the NHS, 18 Week Support helps manage clinical demand, improve capacity, and reduce waiting lists for outpatient care and day case surgeries across specialties like Dermatology.We are seeking an experienced and dynamic Dermatology Nurse to join our team as a...
-
IT Support Team Manager
1 month ago
London, Greater London, United Kingdom Air IT Limited Full timeAbout the RoleWe're seeking a skilled Service Desk Team Leader to join our team at Air IT Limited. As a key member of our support team, you'll be responsible for leading a team of Technical Engineers, ensuring the delivery of exceptional IT support to our clients.Key ResponsibilitiesManage the performance of Technical Engineers, providing guidance and...
-
Food Service Team Lead
2 weeks ago
London, Greater London, United Kingdom Harry's Team Member Full timeJob OverviewHiring for a Restaurant Supervisor at Harry's, an upscale dining establishment offering authentic Italian cuisine in a warm and inviting atmosphere.About the RoleSupporting the seamless operation of the restaurant by providing exceptional service, maintaining high standards, and ensuring guest satisfaction. Collaborate with the kitchen team to...
-
Care Team Lead
5 days ago
London, Greater London, United Kingdom Avante Care & Support Ltd. Full timeAt Avante Care & Support Ltd., we are seeking a Senior Care Lead - Relief to join our team. This rewarding role involves delivering person-centered care, supporting and training care teams, and maintaining high standards.About the Role:Work closely with management to ensure safe, high-quality care for our residents.Oversight, support, and guidance will be...
-
SAP Financials Team Lead
4 weeks ago
London, Greater London, United Kingdom The Config Team Ltd Full timeThe Config Team Ltd is a leading SAP Supply Chain Consultancy that values employee well-being, learning and development. We are looking for a skilled SAP CO System Support Specialist to join our team. Our ideal candidate will have experience in providing support for SAP CO systems and a strong understanding of SAP technology, particularly within Finance. The...
-
Lead Generation Specialist
7 hours ago
London, Greater London, United Kingdom Lead Discovery GmbH Full timeWe require an experienced Business Development Lead to join our team at Lead Discovery GmbH.About the RolePursue new business opportunities, developing key relationships with clients and partners.Implement strategies to boost business growth, expand our customer base, and enhance revenue streams.Our OfferAn attractive annual salary of £19,000.A...
-
Lead Generation Specialist
7 days ago
London, Greater London, United Kingdom Lead Discovery GmbH Full timeExpand Your Career with Lead Discovery GmbHWe are looking for a highly motivated Lead Generation Specialist to join our team and help us deliver our lead generation goals.In this role, you will be responsible for developing new client relationships, working alongside our existing customers, and achieving targets. You will also be required to manage your time...
-
Bank Night Team Leader
1 month ago
London, Greater London, United Kingdom Lead Discovery GmbH Full timeJob Title: Flexible Night LeadWe are seeking a highly motivated and results-driven professional to fill the role of Flexible Night Lead at Lead Discovery GmbH.The successful candidate will be responsible for leading and supervising their shift, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Leading and supervising the...
-
Salesforce Support Lead
3 weeks ago
London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeAbout the Role:Vertex IT Solutions Ltd is seeking a Salesforce Support Lead to work as part of the Company's Application Support team. The ideal candidate will be responsible for providing first-line support for all incoming cases/tickets relating to Salesforce for agreed Opcos, closing tickets where possible or triaging and assigning to appropriate CRM...