Parts Advisor

1 month ago


St Peter Port, United Kingdom Motor Mall Full time

Job Title: Parts Advisor

Main Responsibilities:

  • Provide exceptional customer service to internal and external customers.
  • Ensure accurate and speedy service to all customers.
  • Be fully conversant with all procedures within the Parts Department.
  • Help and learn parts are correctly checked against delivery notes and that they are binned accordingly.
  • Ensure that every part in the department is located properly and never left or put somewhere temporary.
  • Maintain a high standard of cleanliness in the work area.
  • Maintain up-dated, clean, priced displays in the parts areas and showroom at all times.
  • Ensure that all old units are returned to the Parts Department are cleaned and drained of oil.
  • Understand and learn how to maintain a surcharge ledger.
  • Be available to attend training courses when required.
  • Ensure that the procedures and company rules for handling cash, cheques and accounts are fully adhered to.
  • Report any stock damage or stock losses immediately to the Manager.
  • Learn and understand how to ensure that the EPC system is kept up to date and all current information available.
  • Assist in stock checks when required.
  • Pack and load parts correctly and be acquainted with all despatch matters.
  • Maintain good relationships with all suppliers.
  • Maintain good working relationships with colleagues in other departments.

Limits of Authority:

  • Not to exceed the discounts and terms agreed by the management.
  • Not to order parts for stock that are outside normal movement category requirements without prior authority.

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