Parts Advisor
4 weeks ago
Job Title: Parts Advisor
Job Summary: We are seeking a highly motivated and organized Parts Advisor to join our team at Motor Mall. As a key member of our Parts Department, you will be responsible for providing exceptional customer service, ensuring accurate and speedy parts delivery, and maintaining a high level of stock management.
Key Responsibilities:
- Provide excellent customer service to internal and external customers, ensuring all requirements are met promptly and courteously.
- Be fully aware of trading terms for retail, warranty, and trade customers, and ensure all orders are processed accurately.
- Help and learn parts are correctly checked against delivery notes, and ensure all orders are checked and delivery notes are signed.
- Ensure all parts are located properly, and the work area is kept to a high standard of cleanliness.
- Maintain up-to-date, clean, and priced displays in the parts areas and showroom to generate interest and excitement.
- Ensure all old units are returned to the Parts Department are cleaned and drained of oil, and returned to manufacturers in the prescribed manner.
- Understand and learn how to maintain a surcharge ledger, and be available to attend training courses when required.
- Ensure all procedures and company rules for handling cash, cheques, and accounts are fully adhered to.
- Report any stock damage or stock losses immediately to the Manager.
- Learn and understand how to ensure the EPC system is kept up to date, and all current information is available.
- Assist in stock checks when required, and be able to pack and load parts correctly.
- Maintain good relationships with all suppliers, and colleagues in other departments.
Limits of Authority:
Do not exceed the discounts and terms agreed by the management, and do not order parts for stock that are outside normal movement category requirements without prior authority.
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