Parts Advisor
4 weeks ago
Job Title: Parts Advisor
Main Responsibilities:
- Provide exceptional customer service to internal and external customers.
- Ensure accurate and speedy service to all customers.
- Be fully conversant with all procedures within the Parts Department.
- Help and learn parts are correctly checked against delivery notes and that they are binned accordingly.
- Ensure that every part in the department is located properly.
- Maintain acceptable standards of dress.
- Maintain up-dated, clean, priced displays in the parts areas and showroom.
- Ensure that all old units are returned to the Parts Department are cleaned and drained of oil.
- Understand and learn how to maintain a surcharge ledger.
- Be available to attend training courses.
- Ensure that the procedures and company rules for handling cash, cheques and accounts are fully adhered to.
- Report any stock damage or stock losses immediately to the Manager.
- Learn and understand how to ensure that the EPC system is kept up to date.
- Assist in stock checks when required.
- Pack and load parts correctly and be acquainted with all despatch matters.
- Maintain good relationships with all suppliers.
- Maintain good working relationships with colleagues in other departments.
Limits of Authority:
Not to exceed the discounts and terms agreed by the management.
Not to order parts for stock that are outside normal movement category requirements without prior authority.
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