Service Advisor Trainee
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Service Advisor Trainee to join our team at Motor Mall. As a Service Advisor Trainee, you will be responsible for providing exceptional customer service, ensuring efficient workflow, and maintaining a high level of product knowledge.
Key Responsibilities
- Deal with customer requirements for service and repair in an efficient and courteous manner.
- Take responsibility for customers and their cars during a visit, authorising extra work, arranging and collecting payment, and organising collection.
- Organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop and provide the sale of accessories, parts, and new vehicles.
Requirements
- Learn to make customer bookings and plan customer arrival times following the company process.
- Help establish customers' onward travel arrangements and offer Service Loan Car facility or courtesy transport following the company process.
- Learn how to load the workshop accurately using the Reservation System, providing detailed information on faults, issues, requirements, and payment details.
Working Conditions
The successful candidate will be required to work in a fast-paced environment, maintaining a high level of productivity and accuracy while providing exceptional customer service. The ideal candidate will be a team player, able to work effectively in a dynamic environment and maintain a positive attitude under pressure.
What We Offer
As a Service Advisor Trainee at Motor Mall, you will have the opportunity to develop your skills and knowledge in a supportive and dynamic environment. You will receive comprehensive training and development opportunities to help you achieve your career goals.
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