Service Advisor Trainee

2 weeks ago

St Peter Port, United Kingdom Motor Mall Full time

Job Title: Trainee Service Advisor

At Motor Mall, we are seeking a highly skilled and motivated Trainee Service Advisor to join our team. As a Trainee Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring the highest standards of customer satisfaction.

Key Responsibilities:

  1. Deal with customer requirements for service and repair in an efficient and courteous manner.
  2. Take responsibility for customers and their cars during a visit, maintaining a high level of customer satisfaction.
  3. Organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
  4. Carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop.

Detailed Responsibilities:

    1. Learn to make customer bookings and plan customer arrival times.
    2. Help establish customers onward travel arrangements and offer Service Loan Car facility or courtesy transport.
    3. Learn how to load the workshop accurately using the Reservation System.
    1. Greet all customers at Reception promptly and confirm on customers service and repair requirement.
    2. Carry out road tests and physical inspections where necessary.
    3. Deal with customers in a courteous, efficient and considerate manner.
    4. Promote the sale of accessories and clothing.
    5. Complete Repair Orders and inform customers of approximate prices, delivery times and method of payment.
    6. Gain customer signature on the job card and obtain mileage.
    7. Stamp Service Books as required and record location of car on key tag.
    8. Carry out condition check of car and record any damage or issues on the Repair Order.
    9. Load the vehicle on the workshop tracking system.
    1. Take responsibility for customer vehicles, keys and parking.
    2. Learn how to monitor progress in workshops to ensure promised delivery times.
    3. Learn how to approach, notify and obtain customer approval for additional work required.
    1. Check standard of cleaning of vehicles to ensure acceptable.
    2. Understand how to present completed vehicle to customer personally, advising of future service or repair priorities and ensuring customer satisfaction with work carried out.
    3. Understand and learn how to present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
    4. Obtain payment unless account customer.
    1. Maintain Customer Record Files and Repair Order Register on a daily basis to ensure accurate analysis of Service Department activity.
    2. Maintain a customer contact system including making contact with customer following service or repair work to ensure satisfaction with work carried out where appropriate.
    3. Maintain Service Reception standard of house keeping and display.
    4. Maintain and improve personal Product and Technical knowledge through Information bulletins, magazines etc, and attending training courses as agreed with Service Manager.
    5. Maintain up to date knowledge of Warranty and Goodwill procedures of manufacturers and the dealership to ensure claims are processed fairly and as quickly as possible.

Limits of Authority:

  1. Not to exceed capacity workshop in schedules such as to endanger customer goodwill.
  2. Not to authorise additional work unless approved by the customer on both price and for return of vehicle.
  3. Not to agree discounts, guarantee and goodwill claims outside agreed policies without approval of the Service Manager.
  4. Not to release vehicles without obtaining payment or established Account Status

Requirements:

  • Excellent customer service skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Ability to learn quickly and adapt to new situations.
  • Basic computer skills and familiarity with workshop management systems.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • Professional development and training opportunities.
  • A positive and supportive work environment.

How to Apply:

If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, please submit your application, including your CV and a cover letter, to [insert contact information].

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