Retail Style Ambassador

3 weeks ago


Solihull, Solihull, United Kingdom Moss Full time

About Moss:

  • We're not just a menswear brand, we're 'Styling individuals for moments that matter.'
  • With over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Mission & Values:

  • We encourage our colleagues to Trust each other, be Creative and plan for sustained growth.
  • Our core values are about working Collaboratively and using Agility to achieve success, while leaving a positive impact.

Your Role:

You will be a true Brand Ambassador, interacting with customers easily and promoting customer service excellence. You'll be responsible for the customer's journey and experience in-store, ensuring repeat business.

Key Responsibilities:

  1. Deliver an exceptional customer experience, following the Moss Essential Steps of Service.
  2. Strive for high productivity, maximising sales and services goals.
  3. Have strong product knowledge for all services: Hire, Custom Made, Retail, Alterations, Ship from Store.
  4. Aware of external opportunities to improve store performance and provide the best customer experience.
  5. Assist store management with stockroom and back area housekeeping.

Salary Information:

The estimated annual salary for this role is £25,000-£30,000 based on industry standards and location.

Benefits:

  • 70% discount across all stores
  • Generous bonus scheme up to 15% of gross monthly salary
  • Refer a Friend scheme with a £500 bonus
  • Season Ticket Loan and Cycle to Work Scheme
  • Discounted Gym Membership and Life Insurance
  • Ongoing Development and Access to Moss Learning
  • Employee Hub and New Baby Gift

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