Claims Fraud Investigator

1 month ago

Beckenham, Greater London, United Kingdom Direct Line Group Full time
Counter Fraud Motor Claims Handler

London/Bromley

At Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our mission is to deliver exceptional customer experiences while preventing and detecting insurance fraud.

We're seeking a skilled Counter Fraud Motor Claims Handler to join our Counter Fraud Operations Department. Your primary responsibility will be to identify and investigate insurance fraud, ensuring all cases adhere to legislation and risk regulations.

Key Responsibilities

  1. Deliver Counter Fraud benefit by identifying and investigating insurance fraud and undertaking investigations to validate or substantiate concerns.
  2. Ensure all cases adhere to legislation and risk regulations.
  3. Prevent and detect insurance fraud, effectively managing potential outcomes including cancellation, voidance, repudiation, negotiating settlement, litigation, and recovery.
  4. Use all available MI to prioritise workload and drive your own performance.
  5. Provide advice, guidance, and direction to relevant key stakeholders to maximise fraud detection opportunities.
  6. Understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process at the earliest opportunity and minimising avoidable complaints.

Ways of Working

We offer a hybrid model that combines the best parts of home and office working. Most colleagues will be required to spend 2 days a week in the office.

Benefits

We recognise the value of our colleagues and offer excellent benefits designed to suit your needs:

  1. 9% employer contributed pension
  2. 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover
  3. Additional optional Health and Dental insurance
  4. Generous holidays
  5. Buy as you earn share scheme
  6. Employee discounts and cashback
  7. Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
  8. Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we value diversity of background and thinking in our people.

#LI-Hybrid

#LI-CM2

  • Claims Fraud Investigator

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    Counter Fraud Motor Claims HandlerAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. We're hiring Counter Fraud Motor Claims Handlers to join our Fraud Department.You will deliver Counter Fraud benefit by identifying and investigating insurance fraud and undertaking...

  • Insurance Fraud Investigator

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Technical SpecialistAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our Commercial Counter Fraud Department is seeking two Counter Fraud Investigators to join our team for a 14-month secondment as a Technical Specialist.This role has a hybrid...

  • Insurance Fraud Investigator

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Technical SpecialistAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our Commercial Counter Fraud Department is seeking two Counter Fraud Investigators to join our team for a 14-month secondment as a Technical Specialist.This role has a hybrid...

  • Counter Fraud Investigator

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistRole Overview:We are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a key member of our team, you will play a critical role in identifying and investigating insurance fraud, ensuring that all cases are handled in accordance with legislation...

  • Counter Fraud Investigator

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistRole Overview:We are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a key member of our team, you will play a critical role in identifying and investigating insurance fraud, ensuring that all cases are handled in accordance with legislation...

  • Insurance Fraud Investigator

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistJob Type: Full-timeAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. We're looking for two Counter Fraud Investigators to join our Commercial Counter Fraud Department for a 14-month secondment as a Technical Specialist reporting to...

  • Insurance Fraud Investigator

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistJob Type: Full-timeAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. We're looking for two Counter Fraud Investigators to join our Commercial Counter Fraud Department for a 14-month secondment as a Technical Specialist reporting to...

  • Insurance Fraud Investigator

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Role OverviewWe are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a key member of our team, you will play a vital role in identifying insurance fraud and undertaking investigations to validate or substantiate concerns.Key ResponsibilitiesDeliver Counter Fraud benefit by...

  • Insurance Fraud Investigator

    1 day ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistTime Type: Full timeAt Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care, and auto repair to HR, finance, and procurement, we're a customer-obsessed market powerhouse.We're looking for a Counter Fraud Technical...

  • Counter Fraud Motor Claims Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process.Key ResponsibilitiesDeliver Counter Fraud benefit by...

  • Counter Fraud Motor Claims Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process.Key ResponsibilitiesDeliver Counter Fraud benefit by...

  • Counter Fraud Motor Claims Specialist

    2 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Motor Claims SpecialistAbout the RoleWe are seeking a skilled Counter Fraud Motor Claims Specialist to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process.Key...

  • Counter Fraud Motor Claims Specialist

    2 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Motor Claims SpecialistAt Direct Line Group, we're committed to delivering exceptional customer experiences. Our Fraud Department plays a critical role in achieving this goal by identifying and investigating insurance fraud. We're seeking a skilled Counter Fraud Motor Claims Specialist to join our team.You will deliver Counter Fraud benefit by...

  • Counter Fraud Motor Claims Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process, and upholding our commitment to treating customers...

  • Counter Fraud Motor Claims Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process, and upholding our commitment to treating customers...

  • Counter Fraud Motor Claims Specialist

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group.Key ResponsibilitiesDeliver Counter Fraud benefit by identifying and investigating insurance fraud and undertaking investigations to validate or substantiate concerns.Conduct portfolio management, including...

  • Counter Fraud Motor Claims Specialist

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group.This role offers a unique blend of home and office working, with two days a week spent at our Bromley office and the rest from home.Key ResponsibilitiesDeliver Counter Fraud benefit by identifying and...

  • Insurance Fraud Investigator

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Policy InvestigatorAbout the Role:We are seeking a skilled Counter Fraud Policy Investigator to join our Counter Fraud Department at Direct Line Group. As a key member of our team, you will play a critical role in delivering exceptional Counter Fraud benefits by fearlessly detecting and investigating insurance fraud.Key...

  • Counter Fraud Motor Claims Specialist

    2 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Motor Claims SpecialistAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. We're looking for a Counter Fraud Motor Claims Specialist to join our Fraud Department.You will deliver Counter Fraud benefit by identifying and investigating insurance fraud and...

  • Insurance Fraud Investigator

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    About Direct Line Group:We're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field.Job Opportunity:We're looking for a skilled Counter Fraud Policy Investigator to join our Counter Fraud Department. As a key member of our team, you'll be responsible for detecting and investigating insurance...