Counter Fraud Motor Claims Specialist

4 weeks ago

Beckenham, Greater London, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process, and upholding our commitment to treating customers fairly.

Key Responsibilities
  • Deliver Counter Fraud benefit by identifying and investigating insurance fraud, and undertaking investigations to validate or substantiate concerns.
  • Conduct portfolio management, including proactive review of new work and conversion to detect benefit, while ensuring SLAs and the lifecycle of cases are kept within process guidelines.
  • Ensure all cases adhere to legislation and risk regulations.
  • Manage customer expectations, including enquiries into indemnity, liability, and updating them throughout the lifecycle of an investigation.
  • Prevent and detect insurance fraud, with the ability to effectively manage potential outcomes, including cancellation, voidance, repudiation, negotiating settlement, litigation, and recovery.
  • Mitigate spend and control the cost of investigations by identifying threats, leakage, and referring to senior staff members if required.
  • Use all available MI to prioritise workload and drive your own performance.
  • Demonstrate liaison and adherence to processing guidelines with external bodies.
  • Provide advice, guidance, and direction to relevant key stakeholders, including Underwriting, Customer Relations, AML, Internal Investigations, Bodily Injury, Motor Claims, Home Claims, and Technical and Large Loss, to maximise fraud detection opportunities.
  • Understand the balance between preventing fraud and treating customers fairly, removing innocent parties from the process at the earliest opportunity and minimising avoidable complaints.
Requirements
  • You will have experience within the insurance industry.
  • Excellent organisational and time management skills.
  • Good communication skills.
  • Ability to prioritise and manage workload efficiently.
What We Offer

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.
  • Generous holidays.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.
  • Plus many more.
Being Yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

  • Counter Fraud Motor Claims Specialist

    2 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Motor Claims SpecialistAt Direct Line Group, we're committed to delivering exceptional customer experiences. Our Fraud Department plays a critical role in achieving this goal by identifying and investigating insurance fraud. We're seeking a skilled Counter Fraud Motor Claims Specialist to join our team.You will deliver Counter Fraud benefit by...

  • Counter Fraud Motor Claims Specialist

    2 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Motor Claims SpecialistAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. We're looking for a Counter Fraud Motor Claims Specialist to join our Fraud Department.You will deliver Counter Fraud benefit by identifying and investigating insurance fraud and...

  • Counter Fraud Motor Claims Specialist

    2 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Motor Claims SpecialistAbout the RoleWe are seeking a skilled Counter Fraud Motor Claims Specialist to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process.Key...

  • Counter Fraud Motor Claims Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process.Key ResponsibilitiesDeliver Counter Fraud benefit by...

  • Counter Fraud Motor Claims Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group. As a key member of our team, you will play a crucial role in identifying and investigating insurance fraud, ensuring the integrity of our claims process.Key ResponsibilitiesDeliver Counter Fraud benefit by...

  • Counter Fraud Motor Claims Specialist

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group.Key ResponsibilitiesDeliver Counter Fraud benefit by identifying and investigating insurance fraud and undertaking investigations to validate or substantiate concerns.Conduct portfolio management, including...

  • Counter Fraud Motor Claims Specialist

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a skilled Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department at Direct Line Group.This role offers a unique blend of home and office working, with two days a week spent at our Bromley office and the rest from home.Key ResponsibilitiesDeliver Counter Fraud benefit by identifying and...

  • Counter Fraud Technical Specialist

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Technical SpecialistWe're seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a Technical Specialist, you'll work onsite from our Bromley office twice a week and the rest of the time from home. Your primary responsibility will be to deliver Counter Fraud benefit by...

  • Counter Fraud Technical Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistAbout the Role:We are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a key member of our team, you will play a critical role in identifying and investigating insurance fraud, ensuring that all cases are handled in accordance with legislation...

  • Counter Fraud Technical Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistAbout the Role:We are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a key member of our team, you will play a critical role in identifying and investigating insurance fraud, ensuring that all cases are handled in accordance with legislation...

  • Counter Fraud Technical Specialist

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Technical SpecialistAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field.We're seeking a Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. This role has a hybrid working style, where you'll work...

  • Counter Fraud Investigator

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistRole Overview:We are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a key member of our team, you will play a critical role in identifying and investigating insurance fraud, ensuring that all cases are handled in accordance with legislation...

  • Counter Fraud Investigator

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistRole Overview:We are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department for a 14-month secondment. As a key member of our team, you will play a critical role in identifying and investigating insurance fraud, ensuring that all cases are handled in accordance with legislation...

  • Counter Fraud Technical Specialist

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time

    Counter Fraud Technical SpecialistJob Summary: We are seeking a skilled Counter Fraud Technical Specialist to join our Commercial Counter Fraud Department. As a key member of our team, you will play a critical role in identifying and investigating insurance fraud.Key Responsibilities:Deliver Counter Fraud benefit by identifying insurance fraud and...

  • Counter Fraud Technical Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    Counter Fraud Technical SpecialistLondon/BromleyAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our Commercial Counter Fraud Department is seeking two Counter Fraud Investigators to join our team for a 14-month secondment as a Technical Specialist.This role has a...

  • Counter Fraud Technical Specialist

    4 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    Counter Fraud Technical SpecialistLondon/BromleyAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our Commercial Counter Fraud Department is seeking two Counter Fraud Investigators to join our team for a 14-month secondment as a Technical Specialist.This role has a...

  • Counter Fraud Technical Specialist

    3 weeks ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    Counter Fraud Technical SpecialistLondon/BromleyAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. We're looking for two Counter Fraud Investigators to join our Commercial Counter Fraud Department for 14-month secondments as Technical Specialists reporting to our...

  • Counter Fraud Technical Specialist

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    Counter Fraud Technical SpecialistLondon/BromleyAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our Commercial Counter Fraud Department is looking for two Counter Fraud Investigators to join our team for a 14-month secondment as a Technical Specialist.This role...

  • Counter Fraud Technical Specialist

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    Counter Fraud Technical SpecialistLondon/BromleyAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our Commercial Counter Fraud Department is looking for two Counter Fraud Investigators to join our team for a 14-month secondment as a Technical Specialist.This role...

  • Claims Fraud Investigator

    1 month ago

    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    Counter Fraud Motor Claims HandlerLondon/BromleyAt Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our mission is to deliver exceptional customer experiences while preventing and detecting insurance fraud.We're seeking a skilled Counter Fraud Motor Claims Handler to...