Network Operations Technician

6 days ago


Edinburgh, Edinburgh, United Kingdom Pulsant ltd Full time
Job Summary:
We are seeking a Network Operations Technician to join our team in a permanent role. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centres, providing exceptional support to external and internal clients.

Main Responsibilities:
* Assist with server, networking, and hardware-related tasks via phone, email, and fax
* Support DC capacity, layout, and Rack Deployment, Cabling, and other facilities activities
* Deliver intelligent remote hands for external and internal customers
* Manage all incoming calls, tickets, emails, and faxes to the data centre services function

Requirements:
* 2+ years of experience in network operations
* Strong understanding of data centre operations and maintenance
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team

What We Offer:
* Competitive salary: £38,000 - £48,000 per annum
* Comprehensive benefits package, including pension, private healthcare, cycle-to-work scheme, free breakfast, and snacks, Udemy license, and more

Location: Based at one of our 12 strategically located data centres across the UK.
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