Junior Network Engineer

7 days ago


Edinburgh, Edinburgh, United Kingdom Iconic Resourcing Full time £23,000

We are seeking a talented and enthusiastic individual to join our team as a First Line Support Technician at a dynamic Managed Service Provider (MSP) based in Edinburgh.

As a member of our team, you will play a critical role in delivering exceptional technical support and ensuring that our clients receive the highest level of service possible. Your key responsibilities will include:

  • Responding to client queries via phone, email, and ticketing system.
  • Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
  • Escalating complex issues to second and third line support teams when necessary.
  • Assisting with the setup and configuration of new equipment and software.

The ideal candidate will possess a strong understanding of Windows operating systems and Microsoft Office Suite, as well as basic knowledge of networking principles and troubleshooting. Previous experience in a First Line Support role within a Managed Service Provider is also highly desirable.

In exchange for your hard work and dedication, you can expect a competitive salary of up to £23,000 per annum, opportunities for professional development and career progression, and a company pension scheme.



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