Technical Support Specialist

7 days ago


Belfast, United Kingdom HCLTech Full time

We are a leading global technology company, home to over 224,000 people across 60 countries. Our capabilities are centered around digital, engineering, cloud, and AI, delivering industry-leading services and products.

Job Overview

This role involves providing onsite IT support with excellent customer service, technical expertise, and timeliness in a client/3rd party environment. As a Field Services team member, you will work closely with users, peers, and managers primarily face-to-face to resolve service requests and incidents.

The ideal candidate will have a minimum of two years' experience in deskside/field services/site support roles, with good spoken and written English skills. You will be working with European or US-based multinational corporations, preferably in financial services, and have knowledge of Microsoft technologies. The role requires flexibility, including working 5 days a week onsite and participating in shift rotas and on-call rotas.

Responsibilities
  • Researches, resolves, and responds to complex questions received via telephone calls or escalations.
  • Provides support on services in accordance with current standards.
  • Installs new or upgraded hardware/software as assigned via service requests.
  • Coordinates installation with the user and follows up to ensure customer satisfaction.

You will also participate in team projects, such as upgrades and rollouts, and provide smart-hands support to 3rd line remote teams. This role offers opportunities to develop your technical skills and make a significant impact within the company and society.

Requirements
  • Minimum two years' experience in a deskside/field services/site support role.
  • Good standard of spoken and written English.
  • Experience of working with European or US-based multinational corporations, preferably financial services.
  • Minimum experience 2+ years in field service support in a Microsoft technology environment.

The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.



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