Artsy Trust and Safety Specialist

4 weeks ago

London, Greater London, United Kingdom Artsy Full time

Artsy's Mission

Artsy is seeking a Trust and Safety Associate to support our growing marketplace and establish Artsy as the most trusted online destination for purchasing fine art.

This role is pivotal in maintaining the integrity of our marketplace. You will handle post-sale disputes, chargebacks, investigate suspicious incidents, prevent fraud, and perform Know Your Customer and Anti Money Laundering (KYC and AML) due diligence on our users.

You will be at the forefront of the Artsy user experience, working directly with both buyers and sellers and collaborating with various internal teams. This role requires resilience, effective communication in high-pressure situations, and a thorough attention to detail.

Responsibilities:

  • Resolve post-sale disputes involving claims of authenticity, damage, and description inaccuracies
  • Perform KYC and AML verifications for Artsy users
  • Monitor transaction and auction activities to identify and address potential fraud
  • Collaborate with internal teams on the development and enforcement of our Trust and Safety policies
  • Address user issues related to security incidents, unauthorized activities, and other suspicious events
  • Drive Trust and Safety initiatives across the business

Requirements:

  • You are currently authorized to live and work in the United Kingdom
  • 1-2 years of experience working within an eCommerce environment, Operations, or Trust and Safety
  • Thorough attention to detail
  • Proven skills in time management and effective prioritization
  • Strong communication and mediation abilities, especially in high-pressure situations involving internal and external parties
  • Ability to adapt in stressful or unexpected situations
  • Experience in fraud, investigations, or policy compliance is an added plus

What We Offer:

  • Opportunity to reimagine the art industry while working with a talented, diverse, international team
  • Competitive salary and equity
  • Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles
  • Private healthcare & benefit options, including: medical, dental, enhanced parental leave, Pension Plan, life assurance, Employee Assistance Programme featuring free mental health support, physio, and more
  • Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
  • Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community

Artsy Values:

  • For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.
  • Own Our Outcomes: We are all individual owners of Artsy's shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.
  • Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.
  • Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.
  • Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

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