Digital CRM Lead

5 days ago


London, Greater London, United Kingdom air-recruitment Full time

As a Digital CRM Lead at air-recruitment, you will be responsible for delivering multi-channel CRM programmes and developing end-to-end roadmaps across multiple channels.

Job Description

We are looking for a confident professional to work on major clients (Retail and FMCG) and support the build and development of their customer loyalty programmes.

This role is a three month fixed term contract with an estimated salary range of £38K. You will have the opportunity to learn and develop your understanding and experience through the role.

You will run and deliver multi-channel CRM programmes, coordinating with our day-to-day clients and third-party agencies to ensure there is a clear end to end roadmap across CRM channels.

  • Produce creative feedback that meets client expectations.
  • Project manage to agreed timeframes, ensuring timely delivery of projects.
  • Prior experience in a CRM platform (Braze, Salesforce, Adobe or similar) is highly desirable.
  • You will have experience picking comms plans, briefing through creative, copy/design, development and QC, whilst ensuring internal and client stakeholders approve at each stage.
  • Effectively distill what the brief is, clarifying any feedback and debriefing teams, with strong attention to detail through build and QC to ensure the communication is delivered smoothly and on time.
  • Production management experience in getting CRM projects live, preferably with knowledge of JIRA.


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