Hotel Guest Services Associate

2 days ago


London, Greater London, United Kingdom AccorHotel Full time
About the Position

This Guest Services Associate role at AccorHotel involves fostering strong relationships with guests, addressing their needs, and resolving any concerns they may have. The ideal candidate will be highly organized, have excellent communication skills, and be able to work well under pressure.

Key Responsibilities

  • Greet and engage with guests, responding to their inquiries and requests
  • Efficiently manage front desk operations, including check-in and check-out processes
  • Collaborate with team members to ensure seamless guest service delivery
  • Resolve guest complaints and issues in a professional and courteous manner
  • Contribute to maintaining a clean and organized work environment

Expected Qualifications

  • 1-2 years of experience in a similar role or industry
  • Strong analytical and problem-solving skills
  • Proficiency in MS Office and hotel software systems
  • Ability to lift up to 25 pounds and stand for long periods
  • A valid driver's license (if applicable)

Salary Range: $50,000 - $65,000 annually. Your proficiency and experience will greatly impact your final salary range when joining our company.



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