Hotel Guest Service Associate

2 weeks ago


London, Greater London, United Kingdom Park Plaza London Waterloo Full time
Role Overview

We are seeking a Hotel Guest Service Associate to join our team at Park Plaza London Waterloo.

Job Description

This is an exciting opportunity for a customer-focused individual to provide exceptional service to our guests, ensuring a memorable experience. As a Hotel Guest Service Associate, you will be the first point of contact for our guests and play a crucial role in creating a positive impression.

Main Responsibilities:
  • Provide attentive and personalized service to all guests, responding promptly to their needs and requests.
  • Manage guest interactions with a caring attitude, demonstrating empathy and understanding.
  • Maintain accurate records of guest interactions and communicate effectively with colleagues to ensure seamless delivery of services.
Requirements:
  • Excellent communication and interpersonal skills, with a good command of English.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
  • Possess a positive and proactive approach, with a focus on delivering exceptional customer service.
What We Offer:
  • A competitive salary of £11.88 per hour, plus incentive.
  • A range of benefits, including heavily discounted hotel room rates, 50% F&B discount, and access to our Employee Assistance Programme.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
About Us

Park Plaza London Waterloo is a leading hospitality provider, renowned for its stylish guest rooms, award-winning restaurants, and versatile meeting facilities. We cater to both leisure and business travelers, offering a unique and memorable experience.



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