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Customer Support Coordinator

2 months ago

Lancashire, United Kingdom Homes Plus Full time
About the Role

We are seeking a highly motivated and experienced Customer Support Coordinator to join our team in Lancashire. As a key member of our Young Person's Homeless Project, you will play a vital role in supporting the safe provision of accommodation for vulnerable customers in our schemes.

Key Responsibilities
  • Develop and deliver housing and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.
  • Work closely with customers, Group employees, and outside agencies and professionals to deliver a holistic service that meets the highest standards.
  • Sign up new customers to the service and provide advice and guidance on the welfare/benefit system.
  • Maintain the scheme, including carrying out risk assessments and other health and safety monitoring, and working closely with the housing management team regarding repairs, voids, and maintenance.
Requirements

To be considered for this role, you must have experience working with individuals 16 plus and have worked in a customer-facing role, offering excellent customer service. You will also need to be a confident IT user, a confident communicator, and able to influence in a positive manner when required.

What We Offer

We offer a comprehensive benefits package, including 27 days holiday + Bank Holidays, pension with matched contributions, training and development, and extra perks including huge discounts and offers from shops, cinemas, and more.