Customer Insights Manager
4 weeks ago
Concept Onyx Recruitment is seeking a seasoned professional to lead our customer research and insight efforts. As a key member of our team, you will be responsible for developing and implementing research strategies that drive business growth and customer satisfaction.
Key Responsibilities:
- Develop and execute research plans to inform business decisions and drive customer-centric product development.
- Lead a team of UX researchers in conducting user research, testing, and analysis to inform product development and business strategy.
- Collaborate with cross-functional teams to ensure research findings are integrated into product development and business planning.
- Establish and maintain relationships with key stakeholders to ensure research needs are met and research findings are actionable.
- Stay up-to-date with industry trends and best practices in customer research and insight.
Requirements:
- Strong background in research, customer testing, and validation.
- Extensive experience managing a team of research professionals.
- Degree or equivalent experience, ideally a research qualification.
- Broad knowledge and experience of qualitative and quantitative research techniques.
- Strong people management and communication skills.
About Us:
Concept Onyx Recruitment is a leading recruitment agency specializing in customer research and insight roles. We are passionate about helping our clients find the best talent to drive their business forward.
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