Contract Support Manager
2 weeks ago
We are seeking a highly skilled Contract Support Manager to join our team at Whistl, a leading delivery management company. As a key member of our Contract Management team, you will be responsible for delivering exceptional service and value to our clients, while driving meaningful revenue for the company.
Key Responsibilities- Manage day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries.
- Understand contractual commitments and carriers and carrier services appropriate to the contract and commitments.
- Liaise with managers of other departments to ensure operational objectives are met, understanding SLA agreements and monitoring performance.
- Provide support for trade customers and activities, including but not limited to securing booking slots, generating paperwork, and general trade management.
- Collate data sets (system & manual) for accurate reporting and compiling activity reports.
- Review client financial performance in line with budget and assist with regular client reviews.
- Complete invoice templates and produce client invoicing.
- Be involved in pre-sales consultancy and feasibility studies.
- Support change control procedures - liaise with IT where necessary.
- Enhanced annual leave entitlement, starting at 31 days.
- Access to our prestige benefits and rewards portal.
- Long service rewards, both financial and leave-based.
- Health cash plan.
- Critical illness cover.
- Life assurance scheme.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme Provider.
Whistl is a market-leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. We are a family of uniquely different people with strengths in the areas we work in, and we always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
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Contract Support Manager
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Rushden, Northamptonshire, United Kingdom Whistl Full timeAbout the RoleWe are seeking a highly skilled Contract Support Manager to join our team at Whistl, a leading delivery management company. As a key member of our Contract Management team, you will be responsible for delivering exceptional service and value for money to our clients.Key ResponsibilitiesManage day-to-day client support requests, acting as a...
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Contract Support Manager
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Rushden, Northamptonshire, United Kingdom Whistl Full timeAbout the RoleWe are seeking a highly skilled Contract Support Manager to join our team at Whistl, a leading delivery management company. As a key member of our Contract Management team, you will be responsible for delivering exceptional service and value for money to our clients.Key ResponsibilitiesManage day-to-day client support requests, acting as a...
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