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Contract Support Specialist
2 months ago
We are seeking a highly skilled Contract Support Manager to join our team at Whistl, a leading delivery management company. As a Contract Support Manager, you will play a crucial role in building and maintaining strong relationships with our clients, ensuring exceptional service and value for money.
Key Responsibilities- Manage day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries.
- Understand contractual commitments and carriers and carrier services appropriate to the contract and commitments.
- Liaise with managers of other departments to ensure operational objectives are met, understanding SLA agreements and monitoring performance.
- Provide support for trade customers and activities, including but not limited to securing booking slots, generating paperwork, and general trade management.
- Collate data sets (system & manual) for accurate reporting and compiling activity reports.
- Review client financial performance in line with budget and assist with regular client reviews.
- Complete invoice templates and produce client invoicing.
- Be involved in pre-sales consultancy and feasibility studies.
- Support change control procedures - liaise with IT where necessary.
- Enhanced annual leave entitlement, starting at 31 days.
- Access to our prestige benefits and rewards portal.
- Long service rewards, both financial and leave-based.
- Health cash plan.
- Critical illness cover.
- Life assurance scheme.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme Provider.
- Excellent communication skills - able to build productive relationships with stakeholders and customers with a professional and courteous approach.
- Proficient in standard Office applications (Excel, Word, PowerPoint).
- Calm, focused, and positive - A strong advocate for the company and its values.
- Methodical, task-oriented, and detail-focused with a broad range of organisational and analytical skills.
- Flexible approach with a can-do attitude in an ever-changing environment.
- Creative thinker, able to generate innovative solutions to customer requirements and operations.
- Relevant experience in e-commerce, fulfilment, third-party logistics, warehousing and distribution.
- Customer services, activity reporting, invoicing, and facilitating client review meetings.
