Client Experience Manager

2 days ago


Edinburgh, Edinburgh, United Kingdom Cozymeal, Inc. Full time
Service Delivery Position

We are seeking a skilled Service Delivery Specialist to join our team at Cozymeal, Inc. This role involves delivering exceptional support to customers and hosts through various communication channels.

Key Responsibilities:

  • Providing timely and effective solutions to customer inquiries via phone, chat, and email, adhering to company standards for communication.
  • Maintaining a strong understanding of Cozymeal's services and offerings to provide accurate solutions to customer inquiries.
  • Collaborating with our community of hosts and partners to address any questions or requests related to our platform, experiences, tools, and communication.

Requirements:

  • At least 4 years of experience in a customer service role.
  • Ability to work independently in a home office environment.
  • Proficiency in Google Suite and Excel.
  • Experience working with CRM software.


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