Commercial Sales Support Specialist

4 days ago

Southampton, Southampton, United Kingdom Tech Connect Group Full time
Job Title: Commercial Sales Support Coordinator

We are seeking a highly skilled and organized Commercial Sales Support Coordinator to join our team at Tech Connect Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities:
  • Act as the primary point of contact for sales and service-related communication with customers, ensuring timely and effective resolution of their queries and concerns.
  • Collaborate with the sales team to ensure that customer requirements are met, and their needs are understood and addressed.
  • Conduct regular customer feedback sessions to gather insights on our performance and identify areas for improvement.
  • Ensure data accuracy and consistency across our ERP and CRM systems.
  • Respond to new customer inquiries with enthusiasm and provide commercial insights to increase the chances of winning new business.
  • Develop a deep understanding of our services, products, and applications to provide knowledgeable and credible support to our customers.
  • Meet and maintain KPIs and response times to drive service improvement and business growth.
  • Represent the company at customer visits, trade shows, and other marketing and sales events.
Requirements:
  • Excellent customer service and communication skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in using business management software, with a willingness to learn our specific systems.
  • Attention to detail and accuracy, with a focus on delivering high-quality results.
  • Knowledge of ISO9001/AS9100 quality systems is a plus, but not essential.

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