Front Desk Hospitality Associate
1 month ago
We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Holiday Inn Brighton Seafront. In this role, you will be responsible for ensuring every guest receives a safe and outstanding experience during out-of-hours.
Responsibilities:- Support the hotel in achieving brand and company metrics and objectives.
- Build and develop relationships with guests, assessing their needs and adapting your approach accordingly.
- Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation.
- Familiarize yourself with IHG hotels in your region and promote them, as well as our hotel's products and services, to all guests.
- Maintain a high level of product and service knowledge and follow SOPs to ensure consistent hospitality for all guests.
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while staying in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Ideally, you will have some previous experience in a fast-paced, customer-facing role and passion for outstanding customer service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
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