Customer Service Assistant

4 days ago


Brighton, Brighton and Hove, United Kingdom Malmaison Full time
Job Title: Apprentice - Receptionist

We are recruiting for an Apprentice - Receptionist to join our team in the heart of [city]. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Job Description:Salary and Benefits

Our Apprentice - Receptionist role comes with a competitive hourly rate of £20, plus generous benefits including heavily discounted room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, and fully funded Apprenticeship programmes.

Responsibilities

You will be responsible for providing exceptional customer service to our guests, handling inquiries and resolving issues in a professional and courteous manner. This includes assisting with guest check-in and check-out procedures, maintaining accurate records and reports, and contributing to the overall cleanliness and maintenance of the hotel.

Requirements

To succeed in this role, you will need excellent communication skills, a friendly and approachable demeanor, and a willingness to learn and develop your skills.

Benefits

In addition to a competitive salary and generous benefits package, we offer a cycle-to-work scheme, healthcare cash plans, and an Employee Assistance Programme to support your well-being and career development.


About Us: We are a leading hospitality company committed to providing exceptional service to our guests while promoting sustainability and equality. Our dedication to using renewable energy and chemical-free cleaning systems reflects our values and commitment to making a positive impact.

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