IT Help Desk Technician
5 days ago
We are recruiting a highly motivated IT Help Desk Technician to join our IT team at 279 University Hospitals Sussex NHS Foundation Trust. This is a fantastic opportunity for someone who is eager to develop their skills and expertise in IT support.
The successful candidate will have a strong understanding of IT principles and be able to communicate effectively with customers. The estimated salary for this role is £25,980 - £32,234 per annum, depending on experience.
As a key member of our helpdesk team, you will be responsible for providing first-line support to customers on all matters relating to IT provision. Your primary duties will include logging all requests for support, resolving requests directly or assigning them to other IT support teams as appropriate.
You will also be required to maintain a customer focus at all times, communicate clearly and positively with service users via telephone and email, and work closely with other members of the UH SUSSEX Unit.
In addition, you will contribute to the identification of areas requiring service improvements and provide comments on policies and protocols as necessary.
- Answer helpdesk requests via email or telephone from non-IM&T staff in accordance with UH Sussex standards.
- Support other helpdesk team members to resolve requests.
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IT Help Desk Specialist
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