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Sales Administrator Geowarmth
2 months ago
Geowarmth is a leading provider of carbon neutral home heating and energy solutions. With over 20 years of experience, we have established ourselves as experts in the installation of heat pumps, solar panels, underfloor heating, and EV charging points. Our highly skilled and experienced team has worked on complex projects at numerous World Heritage Sites.
In 2024, we became part of Hometree Group, a leading UK residential home energy services company. This partnership has enabled us to expand our services to include comprehensive servicing, financing, and maintenance, making it easier for homeowners to transition to low-carbon living.
The RoleWe are seeking a Sales Administrator to join our dynamic team. As a Sales Administrator, you will handle customer inquiries, qualify potential leads, and provide tailored solutions. You will support our sales team members, manage records, and ensure seamless coordination between Sales and Installations.
The ideal candidate will have excellent communication skills, strong attention to detail, and experience in sales support, customer relationship management, and the renewables sector. You will thrive in a fast-paced environment and be able to manage multiple projects, meet tight deadlines, and adapt to changing circumstances.
Responsibilities- Customer Engagement: Handle incoming inquiries, qualify potential customers, conduct outbound follow-up calls, and provide tailored solutions.
- Sales Support and Processing: Manage and process inbound sales leads, support team members by answering incoming sales calls, assist in scheduling meetings, and ensure seamless coordination between Sales and Installations.
- Solution Design and Quotation Preparation: Engage with customers to determine if our products fit their needs, perform initial qualifications and explorations, provide indicative quotes, and develop accurate cost estimates for competitive quotations.
- Customer Record Management: Maintain organized and up-to-date customer records to support effective account management, create detailed reports using Microsoft Office tools, and generate and analyze sales reports to provide insights into performance against targets.
- Client Relationship Management: Offer excellent customer service throughout the sales and aftersales process, follow up on inquiries to ensure satisfaction, foster long-term relationships, and promptly address and resolve customer issues or concerns.
- Pipeline Development and Continuous Improvement: Strategically build the sales pipeline by collaborating with the team to form strong relationships with internal stakeholders and customers, stay updated on industry trends, and continuously enhance sales and administrative processes.
- Sales Support and Processing: Proven experience in accurately managing and processing sales leads and supporting team members.
- Customer Record Management: Expertise in maintaining organized customer records, generating reports using Microsoft Office, and analyzing sales data.
- Communication Skills: Excellent written and verbal communication skills to engage with customers and understand their needs.
- Customer Relationship Management: Strong interpersonal skills to build and maintain relationships with customers, ensuring high satisfaction.
- Attention to Detail: High accuracy in preparing quotations, managing records, and generating reports.
- Adaptability: Ability to manage multiple projects, meet tight deadlines, and thrive in a fast-paced environment.
- Reneable Energy Experience: Background in the renewable energy sector, particularly with heat pump and solar installations.
- Technical Proficiency: Experience with CRM systems and advanced Microsoft Office Suite.
- Pipeline Development: Proven success in building and managing a sales pipeline.
- Initial Call: Start with an introductory call with Hometree Group's Junior Talent Acquisition Partner to discuss the role and your potential fit.
- Skills-Based Interview: Engage in a detailed discussion about your past experiences with the Head of Sales of Hometree Group.
- Final Stage: Spend time with Geowarmth's Senior Contracts Manager and the Managing Director to explore alignment and expectations.
- 22 days annual leave (plus bank holidays)
- Company pension
- Onsite parking
At Geowarmth, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives, and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.
We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback, and everything in between.
