Customer Service Representative

7 days ago


New Tredegar, Caerphilly County Borough, United Kingdom EE Full time
Overview

We are a dynamic team at EE, passionate about delivering exceptional customer experiences. Our goal is to provide tailored solutions that exceed our customers' expectations.

Salary

A competitive salary of £20,280 per annum reflects the importance of your role in driving customer satisfaction. In addition, incentives throughout the year will reward your hard work and dedication.

About the Role

This is an exciting opportunity to join our customer service team as a Sales and Support Advisor. You will be responsible for delivering outstanding customer experiences by providing expert advice and guidance on our products and services.

Key Responsibilities:

  • Provide personalized support to customers via phone, email, or live chat
  • Offer tailored solutions to meet customers' needs and preferences
  • Upsell and cross-sell relevant products and services
  • Resolve customer complaints efficiently and effectively
Requirements

To succeed in this role, you will need:

  • a strong passion for delivering exceptional customer experiences
  • excellent communication and interpersonal skills
  • ability to work in a fast-paced environment
  • willingness to learn and adapt to new processes and technologies
Benefits

We offer a range of benefits to support your personal and professional growth:

  • Competitive salary and incentives
  • Opportunities for career progression and development
  • Huge discounts on EE and BT products and services
  • Brand-new sites with state-of-the-art facilities
  • Volunteering days to give back to your local community
  • Optional private healthcare and dental cover
  • A share scheme to invest in the company at a discounted rate
What We Offer

We are committed to creating a positive and inclusive work environment where everyone feels valued and supported:

  • Diverse and inclusive workplace culture
  • Mentorship and coaching opportunities
  • Continuous learning and development programs
  • Flexible working arrangements to suit your needs


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