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Customer Service Centre Team Member

3 weeks ago

New Tredegar, Caerphilly County Borough, United Kingdom EE Full time £20,280
Job Overview
At EE, we're passionate about delivering exceptional customer experiences. Our Customer Service Centre is the heartbeat of our operations, and as a Customer Service Centre Team Member, you'll play a vital role in ensuring our customers receive world-class support.

Salary and Benefits
As a full-time permanent position, this role comes with a competitive salary of £10 per hour. On top of that, you'll enjoy a range of benefits, including discounts on EE and BT products, access to our state-of-the-art contact centres, and opportunities for career growth and development.

Job Description
As a Customer Service Centre Team Member, your primary responsibility will be to provide exceptional customer service via phone, email, or chat. You'll work closely with our team to resolve customer queries, address concerns, and provide solutions that exceed their expectations. Your excellent communication skills, empathy, and problem-solving abilities will make all the difference in delivering an outstanding customer experience.

Required Skills and Qualifications
To succeed in this role, you'll need:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• A positive attitude and enthusiasm for delivering exceptional customer service

Benefits
We offer a comprehensive benefits package, including:
• Competitive salary (£10 per hour)
• Discounts on EE and BT products
• Access to our state-of-the-art contact centres
• Opportunities for career growth and development
• 25 days' holiday (plus bank holidays)
• Optional private healthcare and dental plan
• Childcare vouchers and gym membership discounts

Others
At EE, we're committed to creating a diverse and inclusive workplace. We believe that everyone deserves equal opportunities and respect. If you're passionate about delivering exceptional customer service and growing your career, we'd love to hear from you.

Estimated salary: £20,800 - £24,000 per annum.