Call Center Specialist
3 weeks ago
We are a leading mobile network operator dedicated to delivering exceptional customer experiences. Our mission is to provide innovative products and services that meet the evolving needs of our customers.
Job DescriptionWe are seeking a skilled Call Center Specialist to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and upselling/cross-selling relevant products and services.
Key Responsibilities:
- Respond to customer calls, emails, and live chats in a timely and efficient manner
- Provide expert advice and guidance on our products and services
- Upsell and cross-sell relevant products and services to customers
- Resolve customer complaints efficiently and effectively
To succeed in this role, you will need:
- a strong passion for delivering exceptional customer experiences
- excellent communication and interpersonal skills
- ability to work in a fast-paced environment
- willingness to learn and adapt to new processes and technologies
We offer a range of benefits to support your personal and professional growth:
- Competitive salary and incentives
- Opportunities for career progression and development
- Huge discounts on EE and BT products and services
- Brand-new sites with state-of-the-art facilities
- Volunteering days to give back to your local community
- Optional private healthcare and dental cover
- A share scheme to invest in the company at a discounted rate
We are proud of our diverse and inclusive workplace culture:
- Diverse and inclusive workplace culture
- Mentorship and coaching opportunities
- Continuous learning and development programs
- Flexible working arrangements to suit your needs
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