IT Infrastructure Support Specialist

3 weeks ago


Reigate, Surrey, United Kingdom Innovate Recruitment Ltd Full time

Main Job Responsibilities:


Innovate Recruitment Ltd is seeking a skilled IT Infrastructure Support Technician to join our team. The successful candidate will be responsible for providing day-to-day technical support for corporate and customer IT infrastructure, including installing, configuring, and troubleshooting hardware, operating systems, and applications.


Key Tasks:



  • Build and configure laptops and PCs based on internal and customer requirements, ensuring compliance with IT security policies and standards.
  • Ensure smooth operation and patching of desktop environments, including monitoring performance and managing hardware/software updates.
  • Manage and support onsite A/V equipment, including video conferencing and projectors.
  • Follow departmental change control processes and procedures.
  • Assist with customer IT equipment and network administration.
  • Participate in the 24/7 on-call rota, responding to emergencies via remote access or site visits.
  • Support IT infrastructure (storage, virtual environments, email, backups) and security infrastructure (antivirus, patch management, web filtering).
  • Manage telephony systems, including desk phone installations.
  • Maintain asset inventory and software compliance for all IT equipment.

Additional Duties:



  • Assist with CyberEssentials audits and ISMS policy development.
  • Continuously evaluate and improve desktop support processes, recommending best practices.
  • Conduct research and make recommendations on IT products and services.

Required Skills and Experience:


The ideal candidate will have a HND/Degree in Computer Science or equivalent, or 5+ years' experience in a 100+ user environment. Strong technical skills in IT hardware and business applications are essential, as is proficiency in Windows 10/11 environments and Windows Server 2019/2022 administration. A solid understanding of IT security, Microsoft Exchange, and email services is also required. Experience in 1st/2nd line support roles and ability to achieve Security Clearance (SC/DV) are desirable.


Desirable Skills:



  • Knowledge of Group Policies, Active Directory, Endpoint Central, VMware, and Mitel phone systems.
  • Experience with mobile device management and Blackberry UEM.

Personal Qualities:


The successful candidate will have strong problem-solving skills and ability to multitask in a fast-paced environment. An independent and proactive approach to resolving issues is essential.


Language: English



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