IT Infrastructure Support Professional
2 weeks ago
The purpose of this role is to install and support IT systems and infrastructure for clients. As an IT Support Engineer, you will work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
Responsibilities:
- Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
- Assist with managing company internal IT systems.
- Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
- Assist with IT project implementations, from planning and design, through to completion.
- Accurately record all support calls in our ticket management system.
- Proactively monitor support queues and respond in a timely way.
- Maintain all internal performance targets.
- Always follow a best practice approach to cyber and network security.
- Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application.
Requirements:
- Microsoft technologies: 365, Azure, Windows, AD, Server OS.
- Cyber security: firewalls, web filters, advanced protection and recovery.
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