Multitasking Healthcare Assistant

1 month ago


Chertsey, Surrey, United Kingdom The LivingCare Group Full time

We are seeking a highly skilled and motivated Patient Services Coordinator to join our team at The LivingCare Group.

This is a fantastic opportunity to work in a dynamic environment, providing exceptional customer service to clients while managing online and telephone bookings for swabbing services.

The ideal candidate will have a strong background in healthcare administration, with experience in multitasking, working under pressure, and ensuring timely delivery of company KPIs.

Responsibilities
  1. Manage online and telephone bookings for swabbing services, ensuring seamless client experience.
  2. Effectively manage waiting times and escalate where necessary to ensure prompt service delivery.
  3. Ensure timely delivery of company KPIs, maintaining high performance standards.
  4. Make onward referrals where required, providing clients with relevant support services.
  5. Respond to client enquiries via multiple channels, including email, Facebook, live chat, and telephone, providing professional and prompt service.
  6. Record client details on the appropriate database, maintaining accurate and up-to-date records.
  7. Ensure all processes are completed for clients booking appointments with LivingCare, delivering exceptional service quality.
Skills and Qualifications
  • Possess excellent communication and customer service skills, able to interact effectively with clients.
  • Have the ability to work under pressure, multitask, and manage multiple tasks simultaneously.
Benefits

As a Patient Services Coordinator at The LivingCare Group, you can expect a competitive salary range of $45,000 - $60,000 per annum, depending on experience.



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