Aviation Customer Support Specialist

1 month ago


Coventry, Coventry, United Kingdom Corenet Tech LTD Full time

About Corenet Tech LTD, we're passionate about delivering exceptional customer experiences. As a Customer Support Executive, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:

  1. Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  2. Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and support to customers.
  3. Documentation: Accurately document customer interactions, issues, and resolutions in our customer support system.
  4. Feedback Management: Collect and report customer feedback to help improve our products and services.
  5. Team Collaboration: Work closely with other departments, such as sales and technical support, to ensure seamless customer experiences.
  6. Process Improvement: Suggest improvements to customer support processes and contribute to enhancing the overall customer experience.
  7. Customer Focus: A genuine desire to help customers and a commitment to providing exceptional service.
  8. Technical Proficiency: Comfort with using customer support software, email platforms, and other digital tools.
  9. Relevant Experience: Previous experience in customer support, customer service, or a similar role is preferred.

What We Offer:

  1. Supportive Environment: Work in a team that values collaboration and support.
  2. Growth Opportunities: We offer opportunities for career development and professional growth.
  3. Competitive Compensation: We offer a competitive salary and benefits package that reflects your experience and skills.


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