Customer Support Specialist

1 week ago

Coventry, Coventry, United Kingdom Microlise Full time

We are seeking a skilled Customer Support Specialist to join our team at Microlise. As a champion of customer support, you will be responsible for providing exceptional service to our customers, ensuring they receive a first-class experience when dealing with customer enquiries and technical support.

Key Responsibilities:

  • Deal with customer enquiries efficiently and diligently
  • Attend and fully participate in regular training and development reviews
  • Carry out technical duties related to the role, competently and efficiently
  • Deliver the best possible standards to our customers by keeping our promises and being aware of the environmental impact of our activities
  • Build long-term customer relationships to understand and satisfy our clients' current and future needs
  • Promote a process of continual improvement and encourage new ideas and added-value solutions

Requirements:

  • Previous experience in a customer-facing/customer-service role
  • Experience working with Microsoft packages, such as Outlook 365, Word, or Excel
  • Ability to work with a high degree of accuracy and attention to detail, with experience of inputting electronic records on a CRM system
  • Knowledge and understanding of confidentiality, with proven experience working with confidential information
  • Technical and administrative knowledge to support the customer experience
  • Excellent communication skills

What We Offer:

  • Full support and training to ensure you are well equipped to succeed in your role
  • Private medical insurance with Vitality Health, including rewards for members
  • 25 days holiday, excluding bank holidays, increasing with service
  • Invested in employee health and well-being, with over 20 mental health first aiders in the business
  • Employee Assistance Programmes
  • Free Costco membership, 20% off EE mobile and line rental, and other local discounts
  • Great staff extras, including Easter eggs, yearly BBQ, Christmas gifts, and annual staff awards

About Microlise:

Microlise is a proud Midlands-based company, operating for over thirty years. We deliver value to many of the UK's leading grocery retailers and food logistics providers, as well as to household names. Our culture drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

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