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Front Office Team Member

1 month ago

London, Greater London, United Kingdom AccorHotel Full time

Job Summary

We are seeking a skilled and friendly Front Office Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling any complaints or remarks, and ensuring that our service standards are met.

Key Responsibilities

  • Handle guest complaints and/or remarks made at the front desk.
  • Contribute to guest satisfaction at all times by providing high-quality services throughout their stay.
  • Ensure service standards are followed with friendly and engaging service.

Requirements

  • Service-focused personality is essential.
  • Previous experience in a similar role is an asset.
  • Prior experience working with OPERA CLOUD system.
  • Strong interpersonal and problem-solving abilities.

Benefits

  • Salary £13.16 per hour.
  • Benefit from a free one- or two-day break in another Accor property in the UK each year.
  • Employee discounted rates in Accor Hotels worldwide.
  • Excellent training and development opportunities within the hotel and throughout Accor worldwide.
  • Complimentary meals on duty.
  • Recommend a Friend bonus.
  • Cycle to Work Scheme.
  • Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure, and Ibis.