Front Office Team Member

4 weeks ago


London, Greater London, United Kingdom Victory House Full time

Job Opportunity: Night Guest Service Agent

We are seeking a skilled and enthusiastic Night Guest Service Agent to join our Front Office Team at Victory House. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a warm welcome to our guests.

Key Responsibilities:

  • Act as the face of our company and provide a heart-warming welcome to visitors
  • Coordinate all front desk activities, including calls, reservations, and guests' services
  • Supervise and lead our team with a dynamic professional attitude
  • Deal efficiently with complaints and provide a solid customer service approach

Requirements:

  • Positive individual with a passion for delivering results
  • Minimum 1 year of experience in a Front Office Role in a similar property
  • Ability to work in a fast-paced environment and lead a team

What We Offer:

  • Daily food allowance for days worked
  • Company pension scheme
  • Holidays
  • Employee assistance program and counselling sessions
  • Discounted stays at other properties
  • Refer a friend scheme

About Us:

We are a passionate and creative company looking to bring innovation into our real-estate, hotels, and other parts of our business. We offer a dynamic and supportive work environment where you can grow your career with excellent competitive benefits.


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