Experience Designer in Consumer Finance

1 week ago


Southwark, Greater London, United Kingdom Merje Full time

The company is revolutionizing the consumer finance industry with its digital credit card and partnerships with major brands.

About the Role

As an Experience Designer, you will lead the design and delivery of best-in-class servicing journeys for a rapidly growing digital lender.

Key Responsibilities
  • Design end-to-end customer journeys across multiple channels
  • Leverage generative AI capabilities to maximize service quality and efficiency
  • Conduct customer insights research and analysis to inform decision-making
  • Lead experimentation and A/B testing to optimize customer experiences
  • Collaborate with cross-functional teams to shape and deliver improvements
Requirements
  • Proven experience in customer journey design and optimization
  • Strong understanding of consumer lending and/or banking industry
  • Experience with Lean Six Sigma or Design Thinking methodologies
  • Keen interest in AI and practical applications of large language models
  • Excellent problem-solving and communication skills
About You

You are passionate about creating exceptional customer experiences and want to be at the forefront of innovation in consumer finance.

We estimate that the salary for this role is around £70,000 per annum.

Please note that applicants must be located and eligible to work in the UK without sponsorship.



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