Head of Claims Management

2 days ago


Harlow, Essex, United Kingdom AutoProtect Full time
Job Title: Head of Claims

We are seeking an experienced and strategic leader to join our team as Head of Claims. This is a key senior leadership position that will play a critical role in shaping the future of our claims function.

Key Responsibilities:
  • Strategic Planning and Execution: Develop and implement a comprehensive claims strategy that aligns with the company's goals and objectives.
  • Team Leadership and Management: Lead and manage a team of claims professionals, providing guidance, coaching, and development opportunities to ensure the team's success.
  • Claims Process Ownership: Own and optimize end-to-end claims processes, ensuring efficient and effective claims handling that meets policyholder, business-to-business client, and business needs.
  • Stakeholders and Regulatory Management: Maintain relationships with insurance carriers, regulators, ombudsmen, and industry bodies, ensuring compliance with regulatory requirements and industry standards.
  • Claims Service and Decision Accountability: Ensure the delivery of a high-quality claims service to policyholders, maintaining a focus on customer duty and outcomes.
Requirements:
  • Bachelor's degree in Business, Risk Management, or a related field.
  • 5+ years' experience in a senior claims management role within the insurance industry.
  • Proven track record in managing large claims teams and driving process improvements.
  • Extensive experience in managing the end-to-end claims process, from initial notification to settlement.
  • Experience in managing motor-related insurance claims, including settlement negotiations and resolution.
  • Strong analytical skills, with the ability to interpret data, drive insights, and make data-driven decisions.
  • Excellent communication and negotiation skills, with the ability to build strong relationships with internal and external stakeholders.
What We Offer:

At AutoProtect Group, we offer a dynamic and innovative work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools, resources, and support they need to succeed.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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