Head of Claims Management

2 days ago


Harlow, Essex, United Kingdom AutoProtect Full time
Job Description

We are seeking a highly experienced and strategic Claims Director to lead our claims function and drive business growth. The successful candidate will have a proven track record in managing large claims teams and driving process improvements.

The role will be based in our Harlow office and will involve overseeing the planning, management, and optimization of end-to-end claims processes. The ideal candidate will have extensive experience in managing motor-related insurance claims, including settlement negotiations and resolution.

Key Responsibilities

  • Develop and implement a strategic claims vision and roadmap to drive business growth and improve customer satisfaction.
  • Lead and manage a team of claims professionals to deliver high-quality claims service and achieve business objectives.
  • Oversee the development and implementation of claims processes and procedures to ensure efficiency, effectiveness, and compliance.
  • Manage relationships with insurance carriers, regulators, and industry bodies to ensure regulatory compliance and optimal claims outcomes.
  • Develop and maintain metrics and reports on claims performance, including service levels, volume, and value.

Requirements

  • 5+ years' experience in a senior claims management role within the insurance industry.
  • Proven track record in managing large claims teams and driving process improvements.
  • Extensive experience in managing motor-related insurance claims, including settlement negotiations and resolution.
  • Strong leadership and management skills, with the ability to motivate and develop teams.
  • Excellent communication and negotiation skills, with the ability to build strong relationships with stakeholders.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced claims professional looking for a new challenge, please apply now.



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