Senior Journey Mapping Specialist

5 days ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time
Job Summary

Air IT Limited seeks an experienced Operational Excellence Lead to join its team. The successful candidate will have a strong background in customer journey mapping and process documentation, as well as experience in managing customer feedback and complaints.

Responsibilities:

The Operational Excellence Lead will be responsible for integrating all customer touchpoints into a single, cohesive view and combining customer feedback, operational metrics, and other data into actionable reports for leadership. They will also lead teams to fully resolve customer complaints and independently investigate when necessary.

Requirements:
  • Stakeholder Management: Strong stakeholder management and communication skills are essential for success in this role.
  • Experience: Experience in MSP or similar environments is highly desirable.
  • Certifications: ITIL certification and Lean Six Sigma certification (Yellow or Green Belt) are highly valued.
Benefits

This senior role offers a competitive estimated salary of £45,000 - £55,000 per annum and the opportunity to work with a dynamic team dedicated to putting customers first and driving operational excellence. As part of the Air IT team, you'll have the chance to shape strategies and make a lasting impact on our organization's customer experience.



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