Operational Excellence Lead

5 days ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time
About the Role

Air IT Limited is seeking an experienced Customer Experience Manager to join its team. The successful candidate will have a strong background in customer journey mapping and process documentation, as well as experience in managing customer feedback and complaints.

Key Responsibilities:

The Customer Experience Manager will be responsible for owning and reporting on CSAT and NPS metrics, ensuring accuracy and reliability. They will also implement innovative ways to gather and centralize customer insights and collaborate with colleagues to embed customer insight into Air IT's culture.

Requirements:
  • Skills: Strong analytical skills using Excel and experience in customer journey mapping and process documentation are essential for success in this role.
  • Certifications: ITIL certification and Lean Six Sigma certification (Yellow or Green Belt) are highly valued.
Salary

This senior role offers a competitive estimated salary of £45,000 - £55,000 per annum and the opportunity to work with a dynamic team dedicated to putting customers first and driving operational excellence. As part of the Air IT team, you'll have the chance to shape strategies and make a lasting impact on our organization's customer experience.



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