M&E Coordinator
2 months ago
Job Title: M&E Administrator / Coordinator
Job Type: Full-time
Location: Crawley, Surrey
Job Description:
We are seeking an experienced M&E Administrator / Coordinator to join our team at Pertemps TM. As a key member of our operations team, you will be responsible for providing administrative support to our engineers and contract team.
Key Responsibilities:
- Logging and Escalation: Accurately log customer calls and job requests, and ensure that jobs are escalated in a timely manner to meet service level agreements.
- System Maintenance: Maintain and update our CAFM system to ensure that it is up-to-date and accurate.
- Liaison and Communication: Liaise with engineers, contract team, subcontractors, and customers to provide updates on job status and resolve any issues.
- Workload Management: Manage fluctuating workloads in our shared Outlook mailbox and prioritize tasks to meet deadlines.
- Customer Queries: Investigate and respond to customer queries in a timely and professional manner.
- Job Management: Monitor and manage outstanding job sheets, produce backlog reports, and close PPM jobs.
- Procurement: Raise supplier and subcontractor purchase orders.
- Administration: Perform general administrative duties to support the team.
Requirements:
- Experience: Previous experience working on a helpdesk in a facilities management or FM environment.
- Skills: Proficient in MS Office, with full IT system training provided.
- Communication: Excellent customer service and communication skills, with strong verbal and written English skills.
- Teamwork: Ability to prioritize tasks, work under pressure, and demonstrate a flexible team player approach.
Package:
- Salary: £25,000 - £30,000 per annum, depending on experience.
- Hours: 8am - 4pm or 9am - 5pm, with flexibility within those times.
- Working Hours: 5 days per week, office-based.
- Holidays: 25 days per annum, plus bank holidays.
- Pension: Pension contribution.
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Crawley, West Sussex, United Kingdom Pertemps TM Full time{"title": "M&E Administrator / Coordinator", "description": "About the RoleWe are seeking an experienced M&E Administrator / Coordinator to join our team in Crawley. As a key member of our operations team, you will be responsible for providing administrative support to our engineers, contract team, and customers.Key ResponsibilitiesLogging customer calls and...
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