M&E Coordinator

2 months ago


Crawley, West Sussex, United Kingdom Pertemps TM Full time

Job Title: M&E Administrator / Coordinator

Job Type: Full-time

Location: Crawley, Surrey

Job Description:

We are seeking an experienced M&E Administrator / Coordinator to join our team at Pertemps TM. As a key member of our operations team, you will be responsible for providing administrative support to our engineers and contract team.

Key Responsibilities:

  • Logging and Escalation: Accurately log customer calls and job requests, and ensure that jobs are escalated in a timely manner to meet service level agreements.
  • System Maintenance: Maintain and update our CAFM system to ensure that it is up-to-date and accurate.
  • Liaison and Communication: Liaise with engineers, contract team, subcontractors, and customers to provide updates on job status and resolve any issues.
  • Workload Management: Manage fluctuating workloads in our shared Outlook mailbox and prioritize tasks to meet deadlines.
  • Customer Queries: Investigate and respond to customer queries in a timely and professional manner.
  • Job Management: Monitor and manage outstanding job sheets, produce backlog reports, and close PPM jobs.
  • Procurement: Raise supplier and subcontractor purchase orders.
  • Administration: Perform general administrative duties to support the team.

Requirements:

  • Experience: Previous experience working on a helpdesk in a facilities management or FM environment.
  • Skills: Proficient in MS Office, with full IT system training provided.
  • Communication: Excellent customer service and communication skills, with strong verbal and written English skills.
  • Teamwork: Ability to prioritize tasks, work under pressure, and demonstrate a flexible team player approach.

Package:

  • Salary: £25,000 - £30,000 per annum, depending on experience.
  • Hours: 8am - 4pm or 9am - 5pm, with flexibility within those times.
  • Working Hours: 5 days per week, office-based.
  • Holidays: 25 days per annum, plus bank holidays.
  • Pension: Pension contribution.

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