M&E Coordinator

2 months ago


Crawley, West Sussex, United Kingdom Pertemps TM Full time
{"title": "M&E Administrator / Coordinator", "description": "About the Role

We are seeking an experienced M&E Administrator / Coordinator to join our team in Crawley. As a key member of our operations team, you will be responsible for providing administrative support to our engineers, contract team, and customers.

Key Responsibilities
  • Logging customer calls and job requests via telephone and portal
  • Ensuring jobs are logged accurately and escalated in a timely manner to achieve SLA's
  • Maintaining and updating our system
  • Liaising with engineers, contract team, subcontractors, and customers on job status
  • Managing fluctuating workloads in our shared Outlook mailbox
  • Promptly investigating customer queries and providing feedback
  • Monitoring and managing outstanding job sheets and producing backlog reports to ensure our CAFM system is up to date at all times
  • Closing PPM jobs
  • Raising supplier and subcontractor purchase orders
  • General administration duties
Ideal Requirements
  • Experience of working on a helpdesk in an FM / facilities environment
  • Proficient with MS Office - full IT system training given
  • Excellent customer service and communication skills (verbal and written English essential)
  • Ability to prioritize multiple tasks while working under pressure
  • Flexible team player approach with a 'can do' attitude at all times
Package
  • 25 - 30K - depending on experience
  • Hours - 8 - 4 OR 9 - 5 - flexibility within those times
  • 5 days a week office based
  • 25 days holiday + bank
  • Pension contribution

If you feel you would be well suited for the role or would like to find out more, please send your up-to-date CV.", "lang_code": "en-US"}


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