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M&E Coordinator

2 months ago

Crawley, West Sussex, United Kingdom Pertemps TM Full time
M&E Administrator / Coordinator Job Opportunity

We are seeking a highly organized and detail-oriented M&E Administrator / Coordinator to join our team in Crawley. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our facilities management operations.

Key Responsibilities:
  • Log customer calls and job requests via telephone and portal, ensuring accurate and timely escalation to achieve service level agreements.
  • Maintain and update our system, ensuring all information is up-to-date and accurate.
  • Liaise with engineers, contract teams, subcontractors, and customers on job status, providing excellent communication and customer service skills.
  • Manage fluctuating workloads in our shared Outlook mailbox, prioritizing tasks and responding to customer queries in a timely manner.
  • Investigate customer queries and provide feedback, ensuring customer satisfaction and resolving issues promptly.
  • Monitor and manage outstanding job sheets, producing backlog reports to ensure our CAFM system is up-to-date at all times.
  • Close PPM jobs and raise supplier and subcontractor purchase orders, ensuring efficient and effective procurement processes.
  • Perform general administration duties, supporting the team in achieving our operational objectives.
Ideal Requirements:
  • Experience working on a helpdesk in an FM/facilities environment.
  • Proficient in MS Office, with full IT system training provided.
  • Excellent customer service and communication skills, with verbal and written English essential.
  • Ability to prioritize multiple tasks while working under pressure, with a flexible team player approach and a 'can-do' attitude.
Package:
  • Salary: £25-30K, depending on experience.
  • Hours: 8-4 or 9-5, with flexibility within those times.
  • 5 days a week, office-based.
  • 25 days holiday + bank holidays.
  • Pension contribution.

If you are a motivated and organized individual with excellent communication skills, we would love to hear from you. Please send your up-to-date CV for consideration.