M&E Coordinator

2 months ago

Crawley, West Sussex, United Kingdom Pertemps TM Full time
M&E Administrator / Coordinator Job Description

We are seeking a highly organized and detail-oriented M&E Administrator / Coordinator to join our team in Crawley. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our maintenance and engineering activities.

Key Responsibilities:
  • Log customer calls and job requests via telephone and portal, ensuring accurate and timely escalation to achieve Service Level Agreements (SLAs).
  • Maintain and update our system, ensuring all information is up-to-date and accurate.
  • Liaise with engineers, contract teams, subcontractors, and customers to provide updates on job status.
  • Manage fluctuating workloads in our shared Outlook mailbox, prioritizing tasks and responding to customer queries in a timely manner.
  • Investigate customer queries and provide feedback, ensuring high levels of customer satisfaction.
  • Monitor and manage outstanding job sheets, producing backlog reports to ensure our CAFM system is up-to-date at all times.
  • Close PPM jobs and raise supplier and subcontractor purchase orders as required.
  • Perform general administration duties to support the team.
Ideal Requirements:
  • Experience working on a helpdesk in a facilities management or FM environment.
  • Proficiency in MS Office, with full IT system training provided.
  • Excellent customer service and communication skills, with strong verbal and written English skills.
  • Ability to prioritize multiple tasks while working under pressure.
  • Flexible team player approach with a 'can-do' attitude.
Package:
  • Salary: £25-30K, depending on experience.
  • Hours: 8-4 or 9-5, with flexibility within those times.
  • 5 days a week, office-based.
  • 25 days holiday + bank holidays.
  • Pension contribution.

If you are a motivated and organized individual with excellent communication skills, we would love to hear from you. Please send your up-to-date CV for consideration.

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