Scheduling Operations Coordinator
2 days ago
We are seeking an experienced Visitation Scheduling Specialist to join our team at Brook Street in Stratford upon Avon. As a key member of our operations team, you will be responsible for overseeing visit-related activity across the region.
Salary Range: £23,500 per annum.
Key Responsibilities- Administer and contribute to the agent recruitment process, including setup and maintenance on relevant systems.
- Maintain and action postcode allocation and transfers as needed.
- Assist with the allocation of visits, undertaking proactive work to ensure visits are completed within specified timescales.
- Review unallocated visits daily, allocating them to agents and ensuring all available work is covered within the area.
- Complete agent work reallocation as required.
- Produce and distribute management information (MI) as needed.
- Create and issue new/replacement agent ID cards and letters of authority (LOAs) for clients.
- Manage and update performance tracking for all agents.
- Book engineers and locksmiths according to relevant processes and requirements.
- Address queries related to bookings made with engineers and locksmiths.
- Excellent IT skills and keyboard accuracy.
- Strong interpersonal skills and effective communication with diverse groups.
- Able to work efficiently in fast-paced environments with strict deadlines.
- Self-motivated with a positive attitude.
- Adaptable to change in a constructive manner.
The ideal candidate will possess excellent organisational skills, be able to multitask, and have experience working in similar roles. If you are detail-oriented, have strong analytical skills, and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity.
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