Scheduling Operations Coordinator

2 days ago


StratforduponAvon, Warwickshire, United Kingdom Brook Street Full time
Job Overview

We are seeking an experienced Visitation Scheduling Specialist to join our team at Brook Street in Stratford upon Avon. As a key member of our operations team, you will be responsible for overseeing visit-related activity across the region.

Salary Range: £23,500 per annum.

Key Responsibilities
  • Administer and contribute to the agent recruitment process, including setup and maintenance on relevant systems.
  • Maintain and action postcode allocation and transfers as needed.
  • Assist with the allocation of visits, undertaking proactive work to ensure visits are completed within specified timescales.
  • Review unallocated visits daily, allocating them to agents and ensuring all available work is covered within the area.
  • Complete agent work reallocation as required.
  • Produce and distribute management information (MI) as needed.
  • Create and issue new/replacement agent ID cards and letters of authority (LOAs) for clients.
  • Manage and update performance tracking for all agents.
  • Book engineers and locksmiths according to relevant processes and requirements.
  • Address queries related to bookings made with engineers and locksmiths.
Required Skills and Qualifications
  • Excellent IT skills and keyboard accuracy.
  • Strong interpersonal skills and effective communication with diverse groups.
  • Able to work efficiently in fast-paced environments with strict deadlines.
  • Self-motivated with a positive attitude.
  • Adaptable to change in a constructive manner.

The ideal candidate will possess excellent organisational skills, be able to multitask, and have experience working in similar roles. If you are detail-oriented, have strong analytical skills, and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity.



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