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Resident Liaison Officer

2 months ago

Slough, Slough, United Kingdom Spencer and James Full time
Resident Liaison Officer

Spencer and James is seeking a skilled Resident Liaison Officer to join their team in Slough. As a key member of our Social Housing team, you will play a vital role in building strong relationships with tenants to minimize disruption during refurbishments.

Key Responsibilities:
  • Engage with tenants to ensure they receive necessary information and assistance.
  • Keep the on-site database current and reflective of ongoing activities.
  • Standardize and enforce a consistent customer care approach.
  • Act as the escalation contact for handling tenant complaints.
  • Initiate, coordinate, and supervise Tenant-Customer-Resident relationships across multiple sites.
Requirements:
  • UK drivers license with access to a vehicle.
  • A good attitude towards customer service and assistance.
  • Prior experience within a Resident Liaison Officer position.

At Spencer and James, we value our employees and offer a supportive work environment. If you are a motivated and customer-focused individual, please apply with your most up-to-date CV.