Resident Participation Officer
4 weeks ago
To be a key member of a team supporting the delivery of the Council's Housing Resident Involvement strategy, strengthening the tenant's voice and influence, and meeting the requirements of the Consumer Standards.
Key Responsibilities:
- Provide best practice advice and support to housing staff to embed involvement and engagement within housing service operations.
- Support the Resident Board to develop their potential as a key contributor to developing excellent housing services and contribute to the wider Council's engagement policies.
- Develop, strengthen, and maximise the influence of the tenant's co-regulation function.
- Contribute to the development of policies, procedures, and publications.
- Promote continuous improvement, including research and recommendations for service plans and strategies, inclusive of lessons learned and stakeholder feedback.
Main Accountabilities:
Be the first point of contact for involvement enquiries from both existing and prospective involved residents, as well as provide support to housing staff to embed involvement and engagement within housing service operations.
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Resident Participation Officer
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